Worst service from Telkom

I purchased the monice data on Friday 11/12/2020 and my data didn't work. I called the call center and I was advised that I need to switch off my data and switch it on again but still it did not work. I called again on 12/12/2020, the agents didn't know how to assist me. 1 agent told me I was roaming and when I checked I was not roaming. I kept on calling did all the troubleshooting steps they gave me until I was advised that my problem has been escalated and I was given a case number ***9. I was told that the problem will be resolved in 48 hours but when I called on Monday 14/12/2020 I was told my query was pending, no one attended it and someone will only assist me on Monday and I should wait 24 hours. I was further told that I will not be reimbursed for my data. I'm disappointed, I want my money back and I want to port asap.