Worst Service From Telkom

Friday 23/11/2018 the internet services at home went off. We have logged a fault and have been waiting since then for the services to be fixed. still today nothing has been done. everyday i go online chat to the agents no one can give me proper answers or assistance on what is really going on or when it will be fixed. they all tell me everyday a technician will be assigned it will be taken as a matter of urgency and that i will get an sms with updates but it has now been almost a week , no technician , no sms , when i ask for management they say that there is no one available and they wont be able to assist. i feel that it is the worst service ever no proper customer service, no proper answers on what is going on and when it will be fixed and in the meantime whe have to pay for a service that is not working. , I've logged a formal complaint with them. but no feedback as yet.