WORST Service from Telkom

I used to have Telkom Fibre 2***, they refused to move the line when I was renovating. The line was physically cut. Then I engaged another SP in 2022. Fast forward 2025 I cancelled my contract with the said SP.

Then I placed a Fibre order with Telkom on the 7th October (requesting a new installation), 10th Oct I make a follow up, the technical team has sent back the order asking if it's a cottage or a house - I clarify that there's no cottage.

I make another follow up on 13 October - they tell me they are waiting for a B number. On the 15 October they tell me the installation was scheduled on the 14th October & the issue of the cottage comes up again.

On the 16 Oct I call again, I request a call back from a supervisor (24 Oct I still haven't received a call back).

On the 17th October I call, they tell me the technicians are saying there's no coverage, the customer checks and she confirms that there's coverage.

On the 20th Oct I call again - the cottage story comes up again, apparently now Openserve is now not responding to Telkom requests regarding my installation.

Today 24th Oct they tell me that Openserve is saying there's no capacity on the ONT. No escalation, no timelines.

This is undoubtedly the worst service I have ever received from Telkom since 2011 when I became their customer.