Worst service from Telkom

I was scheduled to get my order of a landline with adsl on the 27th of August, got the sms they are coming and that's where it stopped, at 5 I phoned to discover the line got damaged and they couldn't continue. They never let me know I had to phone and waste airtime.The next appointment was for today, 31st of August, got the sms it is in order. I phoned just to make sure and got handed the technicians number to which he said he phoned and there was no answer. Phoned telkom again on my own expense. My number was correct and I confirmed since changed it on the 25th of August. So with my number updated a week beforehand the technician still phoned on my old number which leads me to the conclusion that they do not check the system before coming out, how else did he use my old number? I put in leave on Thursday and today and still no service, now he wants to come tomorrow, am I supposed to put in leave AGAIN? I need answers, this in not acceptable. I've lost 2 days worth of leave and hundreds in airtime and I run a small business online. I am very unhappy with the Don't care attitude I'm getting. Telkom is costing me alot of money for nothing. Please get back to me!!!