WORST SERVICE FROM TELKOM

I recently took out a contract with telkom this year in the middle of June , I was happy with everything until the end of july came telkom had blocked my account days before my debit order date when month end came I had to make a payment directly as they didn't debit my account as discussed when I first took out the contract after payment was made i gave it about two days and still nothing my account was still blocked I called in and the women I spoke to informed me that there was an amount of R62 that i still had to pay I made the payment for the R62 when I called back they told me to wait another two days because it takes two days for the money to reflect on their side I was still calm and reserved at this point I waited after those two days passed I called back and they told me that yes they did receive my payment and my account is up to date only balance showing is for the end of august but still no help as to unblocking my account, Yesterday I called in and spoke to two guys at telkom WORST SERVICE I EVER EXPERIENCED IN MY LIFE!!! they were rude and not willing to help me at all both guys dropped the call one me and all I wanted was to understand why my account is still blocked when telkom confirmed they got the full payment on my account , this morning I get an sms saying there is a notice of adverse listing on my credit report because of a default on telkom account , HOW DOES THAT HAPPEN WHEN I HAVE ALL PROOF OF PAYMENTS MADE telkom consultant confirmed full payment was made but now my credit score is being affected WHY???? I work on a daily basis with my phone and this was the main reason for me taking out a contract because since the 25th July until today 22 August I have paid for a service and phone that I cannot use at all having back to back calls with telkom and getting nowhere , I am the one who has to keep calling in no matter how many consultants took my number and email and have said they would get back to me with feedback NOTHING!!!!!! if I dont call in nothing happens , what kind of service is this from telkom where customers are paying for a service but are being suspended without reason and now adding defaults messing up customers credit scores for no reason? this is very unacceptable really the worst service I had from telkom