1 reviews | Active since Nov 2014
Worst service from Telkom
This is what happened:<br> 1. I moved from Vredehoek to Sea Point end of October 2014.Cancelled my adsl and telephone line.<br> And ordered new adsl and line for new flat.<br> 2. Since then I've been having to phone with my personal cell phone to get lines installed and to check statuses of order.<br> 2. In November 2014 my lines was still not cancelled and I received bills for adsl which I couldn't use because it wasn't installed and this was for old flat<br> 3. I had to then make another order for installation as the previous one was somehow cancelled by someone and had to cancel the previous line again.<br> 4. I phoned telkom continuously for updates of my order and they said that they can only install in March and I will be contacted.<br> 5. In February 2015 I was still not contacted about the order and phoned Telkom again and then they said my order was cancelled.I did not cancel it so someone else did.<br> 6. I then ordered another installation.<br> 7. Last week Thursday 9 April 2015 they came to install the adsl.After 5months of constant phoning and It was finally installed.<br> 8. Since the installation the Internet has not worked.<br> 9. No I have to now pay extra for Internet to work installation was not done right
Thank you for bringing this matter to our attention.
Please be assured that we are looking into this issue and we will contact you and provide feedback.
Your reference number is SM103018.
Regards
Basani Baloyi
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
Please be assured that we are looking into this issue and we will contact you and provide feedback.
Your reference number is SM103018.
Regards
Basani Baloyi
Telkom Social Media Team
***
