Worst Service from Telkom

I do not where to complain anymore. I have logged 4 calls (500CTK130715, 199CTK220715, 399CTK230715 and the latest one 522CTK050815). I understand that Telkom cannot provide me with my 10 Mbps I pay for. I used to get at least 7-8 Mbps and was content with that. Now for last month I either have no service or I can only synch at 700Kbps and that connection does not last for more then 15 minutes before I have to synch again.<br> <br> My gripe is that its clearly a line fault as my line attenuation went from normal to now nearly 600 dbs. How hard is it to get an engineer on site to find the problem and resolve it? Not to mention as I log a call within 24 hours is closed and by problem still persist. Seriously Telkom, is it really that hard to take care of the people that actually pay your salaries?