Worst service from NOMPUMELELO GWENTE

I had the worst experience with NOMPUMELELO GWENTE from Telkom customer services, I called this morning regarding a unknown debit order I received from Telkom and when I was on the line with her, as I was trying to explain the background of the issue she was very rude, didn't give me the chance to speak and topped it off with hanging up the call and sending me through to the survey as if our business of the day was resolved. I'm truly hurt, disgusted and unhappy with this consultant, such behavior is unaccepted and action needs to be taken. I have been a Telkom customer for long and never had such issues before, this consultant needs more training on how to speak and deal with customers. Is this the service that Telkom now gives to customers.