Worst service for a new customer

I app**** for a new Telkom line and ADSL line more than a month ago and requested that it be installed on 2 March. I then received a phone call from a Technician two weeks prior to this date telling me he was scheduled to install the line - in a house I was not yet living in! He then reschedule it for me, again, for 2 March. From 2 March until 4 March, i received a number of sms's stating that a Technician was dispatched to install my line but nobody arrived. On 4 March i phoned Telkom, and after wasting my cell phone airtime holding for half an hour, was told that my order is actually not ready and they don't know when the Technician will be coming. <br> <br> So now I still sit with no phone line and no information from Telkom as the sms's also stopped after my phone call. If this is the service that a new customer receives, what kind of service can i expect once my phone line is actually installed ... whenever that will be!