worst service / feedback ever

Almost 3 weeks ago a application was done to have my grandparents landline phone to be transferred from east London to Durban. Every week I message to find out when the line will be connected and get told the same thing which is either of the following

We are waiting for feedback.

Our team will be in contact soon.

Well still no line done and still no contact from anyone at telkom.

There is a line here from previous telkom lines so all that needs to be done is the line connect. And I suppose that is to much work for telkom to do.

Second problem. A year ago my mother cancelled her Telkom line and paid her bill via a EFT order bank confirmed banking details to be telkom details. Banking details state they are Telkoms, but to this day telkom says the details are not theirs and have now handed her over.

Firstly - what company will have telkoms banking details with telkoms name.

Secondly - how would a bank be able to confirm the details are correct for telkom and state it is same banking details that are used for other telkom payments.

So basically telkom is out to do you out of money by stating they never received a payment that was made to THEIR banking details just so they can get more money out of you.

You can contact me with regards to both issues and I will happily give you a contact number for my mother with regards to your con for more money.