Worst service experienced by Telkom

Not to mention that we have with enthusiasm app**** before that last soccer World Cup to Telkom for fibre, having accepted their widely advertised offers, it took several years of complaining to TELKOM during 2015/16 to install what we thought was the fibre to and onto our premises. The story goes on for month after month of complaints and broken promises by Telkom at every level. Therefore, I only relate what has taken place over the last few months. We have been trying for many months (and years) to get connected with fibre viaTelkom as service provider. After completing all the necessary documentation and many visits to the Sea Point TELKOM office, incl purchasing the rooter as well (which apparently should have been included in the package), we were told that OPEN SERVE would be contacting us shortly. This only happened a few months later, after many follow up visits. We were told that Open serve does not have an online number or contact person to follow up directly. We would just had to wait until they would be contacting us! We received a letter in our postbox from Openserve on the 18 April 2018, to communicate the delay and that Xtel will be assisting with the back log of TELKOM. Open serve completed the cables outside (incl the rest of the job, the following week) We were told that TELKOM would then be informed to connect our rooter to fibre. We only required a technician to do the final connection. Again, I have visited the TELKOM OFFICES. We waited another two weeks, with no communication from TELKOM. Openserve has just informed us, that they cannot assist us any further , as the new systems that TELKOM acquired approx 8-9 x months ago, is basically "not compatible" to theirs, so they do not have access to complete the job. Basically, the "two systems` are not "talking" to one another. Although we have a Voice over fibre ref number ********** 93A and Broad band portion ref ********** 05A, we are now left in the dark, with no indication by when we would be connected or hearing from TELKOM. This must be the worst service experienced in a long time.