Worst service experienced!

I've contacted Telkom on 23 June 2015 to move my landline from Durbanville to my new residence in Somerset west. I've contacted them again on 26 June to follow up on the status of the order, nothing was done yet. They informed me that they will contact me which never happened. So on 5 August I phoned the call centre with my reference number. Then after a call of 1h45min the call centre operator logged a new order for my line, this time a new line application not a move. He (Marco) ensured me that the infrastructure is in place and that my line will be installed within 7-21 working days. I got a new order reference number and after this call I was transferred to the retentions department to cancel the original order (which was not done I found out today).Today, 13 August 2015, I phoned to follow up on the order and the call centre operator informed me that there are no infrastructure. No one of Telkom bothered to contact me to inform me that the line will take longer to install due to the lack of infrastructure. Also the call centre operator told me that she's not trained to assist me. I have no internet due to not having a Telkom voice line. It's been 1,5 months without a line.