Worst service experience ever.

I have never ever received such pathetic and useless service in my life. I placed an order for wifi Tuesday 22/05/18 and received a sms to pay a deposit with a reference number for eft. I called into the sales depatment to confirm banking details as there were non in the sms and the agent reassured me that i can pay in store or at the post offfice. I asked if he was sure and he said yes. I asked if i should use the same reference he said yes. I went in store Saturday 26/05/18 and they could not pick up anything with the reference number and the agent used my id to make payment. I called in Monday 28/05 to the sales department 10213 and they advised i need to call billing. I called billing department 10210 and they advised they cannot pick up anything or my order and i should call 081180. I called the number and the agent Gugu advised me they cannot help me as i never received my package after explaining my story. Firious as i am i asked for the manager and she tells me she cant put me through. I then ask her to transfer me she says that telkom cannot transfer calls. I ask her to get her manager and take her headset and talk to me. After waiting a while her manager Latoya Parker comes and assists me. Only to tell me that i should have made an eft payment. When i explained to her that sales said i could pay in store she told me i should have asked for the banking details and explained to the sales agent that i must make an eft. She than advised me that i have to call back tomorrow in order for them to refund my money so that i can make the eft payment. So is this how telkom operates? Do your consultants not know their work? Do you as the customer have to go through so much to get a service that you are rendering? I do not see myself taking this **** service ever.