Worst service ever??!! - Upgrade

<p>I've been a customer with Telkom Mobile since Sep'2013. I spend on average R 2500.00 per month. I've been through the upgrading process, once, tedious and painfull! </p> <p>I've been due two upgrades now for several months, but due to Telkom Mobiles Stores never having stock of the Apple products, its not been done yet.</p> <p>On Tuesday 5 July 2016, I ran into the Brooklyn store, in the hope that they have stock of the devices I want to upgrade to, luckily they had stock for one of the upgrades. I then started the process and paperwork. The lady that assisted me, Mmthapelo, completed everything and then told me that I need to return to the store within an hour to collect. I returned after an hour and a half, when she told me that its not been "loaded" onto the system and I need to return after another hour. I then told her that she has 40mins, as I have to leave for another appointment. I also asked her if she could possible phone other branches in PTA to find out if they perhaps have stock of the other product.</p> <p>5 minutes later she phoned me and told that the system is offline now. She also explained that they are unable to contact the other branches in PTA. She then told me that she will process the upgrade the following day and phone me when the device is ready for collection.</p> <p>The following day, Wednesday 6 July 2016, I had to phone the Brooklyn store, after numerous attempts, I finally got through, only to find out that Mmthapelo is not working that day and that the particular lady that I spoke to, will phone me later that day when its been processed.</p> <p> </p> <p>It's 12 july 2016, exactly a week later and I have not have as much as a call from anybody!!</p> <p> </p> <p>I've contacted a Consumer Lawyer and will be giving him instruction to prceed if I have not had joy by close of business today, as I'm a paying customer, but not even receiving bad service, in actual fact, I'm receiving NO service. Second time around I'm complaining about this. There better be a hat with a rabbit, or this will go beyond imagination. </p>