Worst service ever, totally useless.

I have a telkom landline which is linked to my MWEB WIFI. I have moved to a new place almost a month ago and have been contacting Telkom on a daily basis to get the line moved. Each time i call its either our systems are down or our technicians are going to be in contact to set up an appointment. Without the telkom line i cannot make use of my WIFI. Its ridiculous because both providers are going to be expecting payment for the month where i was not making use of the service. Telkom call center is useless.