Worst Service Ever - The Bridge Port Elizabeth

Telkom at the Bridge Port Elizabeth delivers the worst service EVER.

We have had an internet connection through Telkom since last year – which we have been relatively happy with, but we have recently moved, within the same complex and have been trying to have our connection and wi-fi moved, with unending problems.

We first went to Telkom on the 6th October with the request that it be done on the 29th October as this is when we had to be out of the unit we were renting at the time and would be moving into – 3 flats down. When we went to this branch, we were advised by the manager that the systems were down, but that we could complete a form, and as soon as the system was online again, our details and query would be uploaded. We also spoke to Suret, who assisted us and advised her as to the urgency of the date of the 29th, because of us having to be out on the 29th. She advised that she would do what she could to assist.

We then went to Telkom again on Saturday the 27th October to check if all would be in order for the 29th and were advised that none of our details had been logged onto the system at all and there would be no way possible that a technician would be able to assist on the 29th. We then spoke to Suret again, who said she did remember us, and gave us many excuses about old and new systems, and said she would again see what she could do, and would phone us back within 10 minutes – we never received any call.

We again went to Telkom on the 29th, at lunch time, as we had not heard from Telkom, and spoke to the manager, who was not interested and told us to speak to Suret. She advised us that the first time we had come in was on the 27th. Really? Again we got excuses about the old and new system. She told us that any technicians that had were out at the moment. She then told us that she would speak to Bobby who would have to release whatever they had to, and she would call us within 10 minutes. Guess what – we are still waiting for that call.

My partner called on the 31st October and was told this is a walk in store only and they do not accept phone calls – why does this store have a phone number on the Telkom website then?

On the 02 November – today, he called Telkom again, and was told that our query was only logged 4 days ago. WHAT? This is almost a month after we first went to Telkom. We have now been told we will have to wait a further 10 days for anyone from Telkom to come and attend to this. that will make it over a month since we first went to Telkom.

I want to make it known very clearly – that the service we have received from Telkom at the Bridge and from Suret is **********. And this is an official complaint again this store and her.

A technician better be sent to us to sort this out before the 10 days, or this will be escalated to someone higher that will have to sort this out.

this service does not even deserve a one star rating.