Worst service ever, thanks you Telkom!!!!

It came to my attention that a ********** account has been opened under my name after I received my telkom invoice and the amount billed was higher than usual. I immediately reported this to telkom and submitted all the required documents (I just wonder if the person who opened the ********** account was requested to submit all these document /that I had to submit). I received a case number from telkom that was on the 05/11/2020. I then called telkom on the 23/11/2020 to request feedback as they had provided none. They advised me that the matter has been escalated and they will contact me in 48 hours. On the 27/11/2020 I call back to request feedback as nobody has bothered to contact me. I am then advised that they will contact me by 17h00 and still nobody has contacted me. Funny how telkom went ahead and deducted the money from my account for these ********** accounts even though I had reported this way before my premium date. Having a ********** account opened in your name is stressful as is, now to have a service provider who is not helpful at all makes it even more difficult. With this incident alone telkom has made my customer journey with them very unpleasant! I cant help it but wonder if they are doing anything to help resolve this issue.