WORST SERVICE EVER TELKOMS TURN AROUND TIME

I PROCESSED MY APPLICATION ON THE 3RD SEPTEMBER 2015 , THE CONSULTANT WHO ASSISTED ME TOLD ME IT WILL BE INSTALLED AFTER 21 DAYS, I CALLED 10210 TO FIND OUT MY STATUS OF THE APPLICATION AND THE PERSON IN THE CALL CENTRE TELLS ME THAT MAYBE THE CONSULTANT HAD TO MUCH WORK THATS WHY SHE ONLY CAPTURED IT ON THE 15TH SEPTEMBER AND NOW I HAVE TO WAIT 21 DAYS FROM THE 15TH AND NOT THE 3RD, CONSULTANTS REASON WAS THAT SHE HAD TO MUCH WORK TO DO THAT WHY SHE CAPTURED MY APPLICATION 2 WEEKS LATER. THAT IS NOT MY PROBLEM IF YOU HAVE BACKLOGS I SHOULD HAVE BEEN TOLD THIS UPON MY APPLICATION, I THEREFORE NEED A VALID EXPLANATION AS TO WHY I NOW NEED TO WAIT 32 DAYS EXTRA BECAUSE OF SOME ONES INCOMPETANCE? ITS MY FIRST INTERACTION EVER WITH TELKOM AND DEFNITELY MY LAST, YOUR WHOLE PROCESS AND STAFF IS POOR.