Worst Service Ever Telkom-Disgusted!

<p> </p> <p>I really need urgent support regarding a highly escalated case.</p> <p>I have absolutely failed in all avenues to resolve this problem.</p> <p>The query is simple in that we had a prepaid landline for the past many years.</p> <p>He received a visit from Telkom agent at home asking us to replace our old landline with a wireless phone.</p> <p>The agent said there were no strings attached just migrating to newer technology as the old phone was not going to be used.</p> <p>He also told that there was no charge and they accepted. At present they have airtime on the line but the line has been disconnected since last year.</p> <p>This is where the service failures just continue: <br />• We enquired at the Telkom store in Durban CBD, they informed us the line was disconnected and we need to pay a reconnection fee after spending have the day there, they directed us to the call centre<br />• I spoke 8 different people from billing to sales from sales to marketing from marketing to fault reporting to direct lines and was told not to call the call centre rather email ********** or call ********** <br />• I spoke to Zandile, Nxumalo, Edna, Dimakatso, Ndwude Munyelwa,( Call centre) We could have spent hours in days to get this resolved and still no joy<br />• Then we tried our luck with smaller stores to see if we could get some feedback (Mr Jose & Yvonne khanya( Bluff Store_), Vernon Stewart, Pauline Muller ( Pavilion Store) and Nlanhla Ndalala and no resolution<br />• Then is no system in place to deal with escalations where anyone can find resolve</p> <p>Please can you someone with the ability to resolve this issue contact me urgently.</p> <p>I am disgusted by and regretting every contract I have with you based on the poor services my parents received.</p>