Worst service ever. TELKOM

been calling for the past 3 weeks to get my services sorted. I have adsl in the house wanted to change to fibre since the infrastructure is there. Called in was told they needed a VT number from Vumatel, Vumatel says the optical terminal installed doesn’t have that, called again they said my account is not up to standard, my subscription was 600 on the adsl there are extra monies on the account so I paid the 46.98 to keep my account leveled, called in I was told to send the mail for cancellation then my fibre will be active. NOTHING. So I would like to rate. I went in store which is pointless to find out if they can help, NOTHING. Today after the debit order went thru I can in they said I still owe them. I must call Billings department, I have been bouncing between 10210 and other number for sales, this is energy consuming and costly as I am using my own airtime to make these calls and end up hold for 45 mins. I haven’t used their fibre I would like to cancel my order.