Worst service ever Telkom

In Fen I ordered a 100 gig data deal with router. When delivered it was the wrong router. I wanted to exchange it but was told I need to cancel it and apply for a new one. I cancelled on the correct form to correct dept on 19 Feb. Ever since then I have been waiting for Telkom to cancel it. I have been told that it cant be cancelled untill the router has been returned and since then I have been trying to make that happen. I have called a gazllion times and every time I am told the case has been escalated and that within 24 hrs someone would call. To this day no one has called. In the meantime I am being billed for both data packages, so I have been reversing the one amount as I can't afford to pay for 2 100 gig deals, still paying all the rest and now all 6 of my services that by the way I have always paid have been suspended!!! This is the worst service I have seen in my life....being blacklisted for their own incompetance. There is nowhere to go to get this resolved and calling them only results in the same answer, and still no one is sent to collect the router and NOTHING is done to resolve my problem.