Worst service ever!! TELKOM

I have sent in a cancellation for my Telkom landline in February and got a confirmation email that the request was received. It is now June and I am still paying for the line even after I have escalated the matter. I don't know who to contact or what to do in this matter as Telkom is *****ing my money every month.

**** service to say the least.

Received an email about a month ago asking to resend my documents and I did. didn't receive a response again until last week asking me to send them again.

Agent handling the case: Vusikhaya Nquma (V) **********

What is wrong with this company do they not worry about losing customers anymore?