WORST SERVICE EVER TELKOM

<p>Dear Reader,</p> <p> </p> <p>I was surprised on the 27th of June 2016 when I checked by bank account to see there was a deduction from Telkom, because I specifically requested my bank account to be debited on the 25th of every month, because I get paid on the 25th of every month. This deduction caused me to pay an amount of R115 in unpaid debit orders and because of this unauthorised deduction I now have a bad credit record.</p> <p> </p> <p>I phoned Telkom's call centre immediately on the 27th of June 2016, to inform 'them what had happened and the Consultant told me that according to their system they received the payment. He advised me to wait a couple of days and to call the Accounts department. The previous month I received my statement by the 7th, so I thought I will wait till after the first week and by then, surely their system would be updated to show the correct information. I informed the Consultant also that I did not request anybody to deduct money on the 24th of the month, because I only get paid on the 25th.</p> <p> </p> <p>I received my monthly statement on the 5th of July which showed the total amount due, being the previous months amount and last months amount due, which is due by the 31st of July 2016. So I thought it's fine,the total amount due can go off my bank account at the end of the month.</p> <p> </p> <p>Today(13/7/2016), I received an sms from Telkom stating that my account would be suspended within 48 hours; I will be handed over to the lawyers and I will be listed onthe credit bureau, which is absolutely shocking!!!</p> <p> </p> <p>My question is what about the unauthorised deduction that was made on the 24th of June 2016, from my account, that I never gave Telkom permission to do? What about the unpaid debit order that I had to pay, because of their mistake. And why am I now being penalised for their mistake. In my contract I specifically requested deductions to be made on the 25th of every month, because I get paid on the 25th. I would have understood if the deduction was made after the 25th, but I don't understand why Telkom decided to deduct before the 25th when it was over a weekend. The company I work for does not pay us before the 25th, even if it is on a weekend. My salary was paid into my bank account on the 25th of June 2016 and there was sufficient money for the deduction.</p> <p> </p> <p>Should my account be suspended it will lead to me losing more money, because I use my phone for business purposes. So, first it was the unpaid debit order and now Telkom will be helping me to loose more money, by suspending my account.</p> <p> </p> <p>Because of Telkom's mistake I now have a bad credit report, which shows an unpaid debit order. I have struggled for almost 2 years to get my credit record to be in a good state and now, because of Telkom's mistake it is back to square one for me. If I recall correctly it takes about 18 months to 2 years for an unpaid debit order to be off your credit history.</p> <p> </p> <p>The first woman I spoke to at the call centre today who 'didn't assist' me, Paige, was so unfriendly, unhelpful and she blatantly **** when she said that in my contract it states that if the 25th is on a weekend, the deductions will be the last working day before the 25th. I checked my contract/s and it does not say that. I would NEVER have agreed to that, knowing that I don't have money before the 25th in my bank account, because i only get paid on the 25th.</p> <p> </p> <p>The second lady, Olwethu, however was very helpful and logged a case number for me: Ref.no.: ********** 2</p> <p> </p> <p>If Telkom check my account history, they will see that I've never skipped a payment in the past. Furthermore, I have taken out 2 contracts alone this past year. Also, I have referred several people and colleagues to Telkom for contracts in the past, because of the good service I have received from them in the past.</p> <p> </p> <p>I hereby request that Telkom please change their evil ways and resolve this problem that was created by them. I am prepared to pay the full outstanding amount on the 25th of July 2016. Please do not deduct money from my bank account before the 25th again.</p> <p> </p> <p>I would appreciate it if Telkom won't ruin the beautiful relationship I had with 'them'. At this point in time there is no way that i can refer anybody to them, unless they resolve this issue.</p> <p> </p> <p>Regards,</p> <p>Nicholas F. Meyer</p>