Worst service ever**slow internet speed since Oct

Logged a fault with telkom on the 28th of October *** and escalation 773594.I'm on a 4MB line with line speeds at less than 1MB/s and calls disconnecting.technician was at the premises and confirmed my line had too much noise and disappeared for 2 weeks,then another technician called on the 12th of december informing me that the fault has been restored and i should test and call him back on ***.after doing a speed test my connection was even slower.stats on my router states that the line is syncing at 3323KB/s which we all know its not possible for a 4MB line to operate to a satisfactory level while syncing at 3323KB/s.I called the technician allocated to the fault and advised him that the line is worse, he advised that he will come the following day and did not pitch up and closed the fault.I'm currently buying mobile data to work as telkom don't care about customer service....to make things worse my current telkom bill is R800 for internet i never used.I am sick of being inconvenienced.