1 reviews | Active since Sept 2016

21 Sept 2016, 14:32

Worst Service Ever. Should have a negative star rating

<p>So my encounter with Telkom started in March this year where I had app**** online for uncapped internet. Received a confirmation email as well as a ticket number explaining to me that they will be in contact to finalise the deal. It took almost 3 months and multiple messages over their facebook page, I then received a missed call followed by a message stating Telkom tried to contact me. I then followed this up with their team over facebook as well as the online contact centre. Being yet again reassured that someone will phone me. It is now September and nobody has called, the online contact centre cannot assist and it doesnt help phoning as a person is on hold for 3 to 4 hours upon which the phone is answered and then put down again. I have also attempted to go into a Telkom store as well as use a 3rd party redistributor for this, but now Telkom says all available spots are taken. This is ridiculous.</p>

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Replies (2)
's update21 Sept 2016, 16:01
Reviewer Update

Hi Launa

Expected timeframe oof the reply? because i was told the exact same thing over 3 months ago?

Telkom
Telkom's reply22 Sept 2016, 12:04
Official

Hi Neville-Clements,

Thank you for your post.

Please be advised that we have sent you an email.


We apologize for any inconvenience caused.

Regards

William

Telkom Social Media Team