Worst service ever received

<p>We upgraded a contract with Telkom Mobile in March of this year. We took a LG G4. Now a few months down the line the phone is giving problems. </p> <p>We handed the phone in at Telkom Baywest in Port-Elizabeth. We then received a text message saying that it wil cost over R6000 to have the phone repaired and that the phone has been deemed out of warranty. If we do not wish to have the phone repaired we have to pay R180 to have the phone aent back to PE and if we do not pay the R180 they will sell the phone to cover the cost. The question is how can a phone thats not even a year old be deemed out of warranty? Even the consultant at the Telkom store in Baywest said that the phone is still under warranty. I emailed ********** asking how it is possible that a phone not even a year old is out of warranty. I have reeived no reply or explanation as to why the phone is deemed out of warranty. Reflecting on the service received from Telkom its easy to understand why you have such a low review rating on Hello Peter. </p> <p>The reference number is </p> <p>TRL 032 483</p>