1 reviews | Active since Apr 2017

26 Apr 2017, 07:44

Worst service ever provided and undisclosed informaion with unexplainable charges.

<p>I recently took a cellphone contract with Telkom at Kenilworth Centre in Cape Town and a guy by the name of Thabo assisted me. My bill was sent to me and I was extremely shocked as it was nothing compared to what I signed up for. Several times I requested Telkom to investigate until this date nobody has contacted me back to explain anything. I logged the query with the call Centre, in branch and on twitter but no one seems to give a damn! I'm so angry and disgusted. This morning another huge amount was deducted and all I get is, we will contact you shortly as we are investigating. It's more than a month now. </p>

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Replies (3)
's update26 Apr 2017, 07:55
Reviewer Update

Case number ********** 2

Telkom
Telkom's reply26 Apr 2017, 10:15
Official

Good day Sisonke,

We have logged your query with our Billing Team for further assistance, feedback will follow.

Your reference number is ***3.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

's update02 May 2017, 09:29
Reviewer Update

So will this take another 2 months to be resolved?