Worst Service Ever: Porting in

I just took a contract with Telkom and requested them to assist me with the port in process from my previous service provider. They commenced with the process by didn't go through, so I was requested to go back to the shop to ask them to re-action the whole process, and that was after being on hold for 49 minutes and 13 seconds. So I went to the shop and asked them to assist, but all of my information on their system was greyed out and couldn't be edited. I phoned and requested to speak to the manager at their call center, Ms Lusana, and confirmed that my information has been greyed out and she doesn't know when the technical team will attend it. So now i have to wait until Jesus come since they dont know their own turnaround times. This is really unprofessional of Tellkom Mobile, and I will really advise people to consider my experience with them before contracting with them or porting in to their network. Imagine now I have to walk around carrying 4 phones (work phone, 2 of my personal phones and now this phone) so that I can be easily accessed and enjoy my contract privileges. I feel like I'm a walking call center. Telkom services is bad and their staff attitudes compliment it.