Worst service ever, line is off. Telkom knows but no details are communicated.

Our line has been off since 13 September. We don't see anyone from Telkom doing any work anywhere. It is immensely frustrating having to continue to deal with these types of lapses of service. Nowhere is what the problem is communicated to the customer. It they are aware of a problem in the Hartbee****rt area. Not what the problem is, and how long it will take to fix it.