Worst service ever. Inconvenience at its best. :-(

So I have been a Telkom customer since 2015.

On Saturday 19 August I went to their store in Sandton city to open a new contract. I wanted to switch my prepaid number to contract. They told me it will take 72 hours to process. On Monday I got a pin and they called me to confirm the pin. They told me the sim port should be done within 24 hours.

Tuesday 22 August I was expecting important calls and to my surprise they didn't get through. I tried to use uber app and OTP didn't come through. I made bank transactions and I didn't get sms notifications and I also couldn't do other transactions. I got alarmed and I checked my number it was a number I did not recognise. My original number had changed and the contract number did not change. Now I was stuck with 2 numbers that I do not want and lost my primary number.

I called the 180 and they could not assist and told me to go back to the store. The store tried to assist and they realised they were supposed to do a number change instead of a number port. (All these make no difference to me.) They logged a call to the technical team and no one got back to me since.

I am very disappointed with the service but I am more saddened by the inconvenience. Now I had to change numbers with 3 banks. I'm missing calls from interviews, business, friends, family, deliveries etc.

PLEASE HELP.