1 reviews | Active since Apr 2017
WORST SERVICE EVER.....HELP PLEASE
<p>In November of last year we decided to get WIFI for the home.TELKOM were advertising in our area and went to see the most helpful young man who sold me the wireless wifi 30 gb a month special. I received the modem and TELKOM SIM and set the system up and from the 14th November we had WIFI.This package is once the 30gb is used up we need to purchase bundles.(R499 pm package )</p> <p>In December i received a bill which included DATA usage so i preceded to contact the call centre to complain as an extra R472.00 was deducted from my cheque account.They mentioned that i would be refunded however after a week i received nothing from TELKOM so i instructed my bank to reverse the transaction as i gave instructions for TELKOM to deduct only R499.00 per month.With effect my account was suspended from January 2017.On my February statement they rectified the error however deducted a R200 rejection fee.In March i paid R1230.00 to bring the account up to date and they AGAIN deducted R1723.00 (and not R499.00)from my bank account so now i have a credit with TELKOM however i have not been able to access WIFI from January 2017.</p> <p>I have phoned now in excess of 50 times to the call centre to have my account reactivated to no avail. All i need is my WIFI to be activated or they can cancel and i will go elsewhere.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Hello MICHAELPA
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello MICHAELPA
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Waiting in anticipation
Waiting in anticipation
Thursday 13th April Internet still not working
Thursday 13th April Internet still not working
What does a reference number help when TELKOM donot respond.it is going on now 4 months that i have paid with no service.
THERE ARE NO WORDS FOR THIS USELESS INCONSIDERATE COMPANY (IF YOU CAN CALL IT THAT)
What does a reference number help when TELKOM donot respond.it is going on now 4 months that i have paid with no service.
THERE ARE NO WORDS FOR THIS USELESS INCONSIDERATE COMPANY (IF YOU CAN CALL IT THAT)
We are now in May and nothing has changed i have now paid for 6 months and have not been able to access the internet.The Ref number given means absolutely nothing
We are now in May and nothing has changed i have now paid for 6 months and have not been able to access the internet.The Ref number given means absolutely nothing
