CK
Chenoa K

1 reviews | Active since Jul 2015

09 Jul 2015, 16:44

WORST SERVICE EVER! #HELLCOM!

I have just spent all my airtime on the phone to your call center! This is not the first time. My Landline has been broken for 3 weeks! Technicians come out and promise to hand it over to a supervisor and NO ONE gets back to me! You have billed me incorrectly and are sending me text messages to pay but when I call your accounts department they put me on hold and never ANSWER AGAIN! You don't answer the emails over your website! HERE IS THE REFERENCE NUMBER: *** TAKE IT FIX MY ACCOUNT CANCEL THE DATA PORTION SO I AM ONLY BILLED FOR A LINE. AND THEN CALL ME AND APOLOGIZE !

0
Replies (1)
Telkom
Telkom's reply09 Jul 2015, 17:34
Official
Hello chenoa,

Please be assured that this matter has been escalated to our Accounts Department and feedback will follow.

Your reference number is SM124353.

We apologize for any inconvenience caused.

Regards
Frank
Social Media Team

Best regards,