Worst service ever from Telkom - Line down since December 2017

My Telkom line (and ADSL) is down since December 2017 and there is absolutely no effort from Telkom's side to resolve the problem.They keep on closing the complaint (This is the management team of Telkom included) without resolving the problem as the Telkom pole needs to be moved and a new cable needs to be installed.With every follow up i'm doing i'm told by the help desk operator that the problem was escalated and will receive their attention a.s.a.p - It's 4 months down the line and Telkom can't give me answers or a date that my service will be restored