Worst service ever from Telkom contact centre

I called Telkom contact center at 19:22 on the 29th April 2021 and spoke to a consultant by the name of Phinda Deiso ,I explained my query to her but surprisingly enough she couldn't assist with anything .She kept saying she can't, her system is not working to check what happened to my data and and and,so I asked to speak to he team leader since she is not in a position to assist and she kept me holding only to come back to me to tell me " in a nutshell " that her team leader was way too busy to take my call even when I insisted to speak to speak to Vuyolwethu Mathe (team leader) still nothing happened then I was told that she will DEFINITELY call me back before she knocked off at 22h00 to this day at 13:06 I am yet to receive that call back .I asked for Vuyolwethu's managers name and that was not possible since no one there is allowed to give out the name. Worst service ever by Telkom and it's staff.