Worst Service Ever From Telkom

I called Telkom few days before the debit order date to change change debit order date and banking details. Telkom went on to debit from the closed account and on the wrong date. I then made a manual payment of the same amount they tried to debit but I was later told that I should have paid more. They went on to hand over my account to collections without notifying me. I was under the impression that all was fine regarding my account but I started seeing bouncing debits and a very slow running network. It's only when I called Telkom to query about the slow running network that I was told that I owe them extra on top of what I paid. They topped it up by debiting the wrong amount in the following month and blamed it on me. Now I have to wait for 10 working days for my services to be reconnected. No customer service what so ever from the gentleman I spoke to this afternoon. His surname is Mphemphu and I also spoke to his manager who failed me as well. She failed to listen to me state my case. She was just interested in telling me to listen to her. If there was empathy there the manager would have asked for proof of debit and confirmation that I would not reverse the debit that went off today and then reinstate my services but no! Not Telkom employees. They are trained soldiers who get told not to listen to clients. They are trained well to service customers with arrogance and defensive listening and thinking. This is terrible service and I would like to cancel this thing all together. I can't be paying people to mistreat me like this.