RS
Rajveer S

1 reviews | Active since Apr 2017

22 Feb 2018, 10:58

WORST SERVICE EVER FROM TELKOM !!!!!

HI, MY NAME IS R. SINGH AND I HAVE SIGNED UP FOR A CONTRACT FOR 24 MONTHS WITH TELKOM. SERVICES THAT I CHOOSE WAS 4mbs UNCAPPED. AS OF DEC 2017 I HAVE BEEN HAVING ISSUES WITH MY LINE, WHEN I REQUESTED AN TECHNICIAN TO COME OUT THEY KEEP SAYING HE WILL BE COMING TO FIX MY LINE AND CALL CENTER GIVES ME A **** WITH BULK AREA FAULT, THEN I WAITED WHOLE MONTH OF DEC 2017 NO ONE CAME , I THEN LOGGED CALLS 6 TIMES IN DEC THEY DIDNT COME OUT, THEN IN JAN I LOGGED CALLS MORE THEN 6 TIMES STILL NO ONE CAME OUT NOW THIS IS ALMOST END OF FEB AND I HAVE SPOKEN TO MANAGERS AS PER THEM THERE IS ONLY 1 TECHNICHNICIAN AVAILABLE IN PRETORIA LIKE WHAT THE HELL!!!! THIS IS NOT ACCEPTABLE . I WOULD LIKE TELKOM TO FULLY PAY THE 10 MONTHS THAT I HAVE AVAILABLE WITH THEM AND ALSO PROVIDE ME WITH SERVICE BECAUSE I DESERVE IT !!! ANYONE WOULD BE ****ED OF WITH SUCH BAD CUSTOMER SERVICE ...

MY NEIGHBOUR HAD THE SAME ISSUE AND THEY HAVE CREDITED HIM PLUS GAVE HIM A FREE LTE TV BOX.

WHEN I ASKED FOR 1 THEY GAVE ME **** AND SAID THE TECHNICIAN WILL BE OUT, I AM STILL WAITING AND THIS IS FRUSTRATING.

I WANT TO KNOW HOW CAN TELKOM SATISFY ME AND MAKE THERE CUSTOMERS HAPPY ??

I WANT TELKOM TO CONTACT ME URGENT AND I SERIOUSLY WANT CUSTOMER SERVICE TO THE BEST !!!! PLEASE CALL ME ON ********** .

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Replies (1)
RS
Rajveer S's update23 Mar 2018, 08:39
Reviewer Update
Yes after 3 Months I waited and the fault was closed, That is totally not acceptable !!! We as your customers we pay our full premiums but don't get the service we need. all you guys are apologising how will this help me ?? I waited 3 months just for a Technician to come however I am ****ed off with the service, what can you guys do to keep your customers happy ????