Worst Service ever from Telkom

<p>Good day</p> <p> </p> <p>i have a case opened with Telkom for the last 2-3 Months (Case No: ********** 4) and i am now getting really annoyed, whenever i ask to speak with a manager they are NEVER available and now for the last couple of days they follow up on my case calling from the number ********** and every time it is someone different and they ask me how my connection is working, then i tell them when i get home at night there is little to no connection. i then get a response back, but Sir we got feedback that the connection has improved since the Telkom network team installed a network booster, and this is what gets me, someone is lying to someone. The Telkom team that came on site(Chuene Mashishi and Sydney Makhaza) has seen that the booster made no difference and confirmed with me that the connection is bad and said to me the only way there will be an improvement is when Telkom builds a new tower to support more users but it could take months even years and when they did speed tests on my line they got on average 6-8mbps with a 180-220ms ping where it used to be around 40-60mbps with 15ms ping a major difference but apparently it improved, this whole case is a joke, then lastly i sent through my cancellation form twice with no response but Telkom once again sent through an invoice, i have changed service providers and I AM DONE PAYING TELKOM, I DONT WANT YOUR PRODUCT ANYMORE PLEASE CANCEL and please don’t ask to fill out another form ask your cancelations team for it.</p>