Worst service ever from DSL Telkom and Telkom . Telkom's slogan should be always passing the buck to the next person

From the 01st June I have not had proper internet connectivity. I currently have a contract with DSL Telecom whose service provider is Telkom. The speed is supposed to be 20mbps and I have had at the most 3mbps which drops constantly below 1mbps. I called DSL on the 05th June and advised since the new month my internet connection is almost non existent. They advised that they couldnt see any problem on their side and I should restart the modem which I had already done. I then called Telkom and went through a whole process of manually selecting the network which did not work. I spoke to multiple people who either couldnt assist or advised that there was nothing wrong on their end. I then spoke to someone who advised I do a network reset which also didnt work. On the 9th June I logged a fault. I was then advised it takes 24 - 72 working hours for the call to be assigned . After calling again on the 12th of June I was advised that the call not yet been assigned and that it would only be looked at on the 14th June. I called DSL Telecom and they said they couldnt do anything at all and to wait for Telkom to assist, Eventually a technician called on the 13th and advised it was the towers in our area. From the very first call I made I had been asking if it was the towers and the response was no we dont pick up any faults and the technician will advise. So now the technician advises nothing can be done on his side, someone will go out to check the towers , no promises on when but maybe give it a week. I escalated the case myself on the 19th June. Called Telkom again on the 20th June and was advised , because I escalated the fault, it will again take 72 working hours to be assigned. The initial case I logged has no updates. So now I have not had internet for 3 weeks and have to pay an invoice on the first of July for R599 for a service I have not been receiving as promised. 12 calls made from the initial phone call and no one has checked the towers yet and no update is given and I am constantly told that nothing can be done wait for the next person. If I could I would give less than 1 star just like my internet is currently less than 1mbps