Worst service ever for line cansellation

I wouldn't even give Telkom 1 star rating, as they really give the WORST service ever. Its taking me 3 months now to cansel my adsl line from telkom. After tryning COUNTLESS TIMES to cansel the line via the telkom app that is also the WORTS app ever, I phoned telkom in January to cansel my line, and after being said a couple of time to phone "the right number to cansel the line", I was told to send an email in order to cansel the line. I sent the email and absolutely nothing happened!!! When I followed up on the cansellation the line wasnt canselled and I had to pay for another month or two in order to cansel the line. Telkom's service is the ****tiest service ever. Every person you talk to only tells you to phone another number and nobody os able to help you!!!