Worst service ever

In January I had called to cancel a data sim and take a cheaper package. I had also requested the data sim to be loaded onto my prepaid number. I had received confirmation from a consultant named Khongelano stating that this has been done. As a month passed by i noticed i have not been receiving a statement from Telkom for that month and it went on. I made numerous calls whereby i was told "they see the data has been loaded" however this was not the case. I called again on the 26th March and got a reference number. Weeks went by and I have no received feedback again, i decided to call and follow up and a consultant told me to wait that i will receive a statement and that they see data has been loaded and used up. When asked the question WHEN was it loaded they say they cannot tell. I called this morning to speak to a consultant and asked her to check if there was any contracts linked to my name. she said no. I requested to speak to a manager and i was told manager is not in!! This is the excuses that the consultants give, manager not available, manager in a meeting etc etc. They refuse to get a manager on the line to assist. WHY? At this point it seems like the consultants are not trained correctly hence why they cannot give proper information. I am getting the run around since Jan 2025, what will it take for my query to be resolved? Telkom is such a big retailer yet their after sale service is beyond pathetic