Worst service ever (fault ***)

<p>So 2 Weeks ago (7/12/2016) we have some lighting around our area as Murphy would have it the lighting struck our ADSL line **** up in smoke..... I called the so called customer help line, spoke with a gentlemen (very helpful) he even advised me that this problem will be dealt within 2 to 3 days from the date the fault was reported. Today 19/12/2016 I again called like I am doing everyday since I reported the fault just to find out that the technician that was assigned to our problem was the wrong technician and that a new tech was assigned to this fault. Look the lady that was communicating with me this morning was professional and friendly but TELKOM really needs to get their act together. I were informed again this morning that the fault will be sorted by no late than the 22/12/2016 and again I have raised my frustration that this is costing my business hundreds of thousands of rands during this time offline. Unfortunately hello Peter have a lowest star rating or else I would have given NO star for this poor poor customer service. Best of all I can’t even cancel the service as I have tried that before, the people just gives you the run-around. I am on unhappy ******</p> <p>Ps. Should Telkom decide to respond to this complaint my fault ref number is 685CRK071216 and my escalation number is 928289</p>