Worst service ever

My worst nightmare ever was signing up for a Telkom Cellular Contract. I have had a very bad experiences with Telkom on two occasions, firstly it was with their finite insurance when I made a claim around August/September 2019. I paid their excess fee, then I was told I can't receive the same phone model, it was discontinued, and was actually insulted by being offered a phone of a lower value than the one I actually had. It was only after I emailed the ombudsman when miraculously the phone was available and delivered the next day to my address.

My recent experience is now with directly Telkom, these guys decided to put me into 'collection' the day after they debited my account, and suspended my number, ever since Friday, I have been calling their customer call centre, and you would swear I am speaking to people who work for different companies. I have called about 6 times now, they all confirm the reflection of the payment and since Friday, I was told my services will be restored within 5 hours, but as I type, my services are still suspended. There have been escalations after another but help. I am so ****ed and frustrated, mind you, they do confirm that I have no missed payment, and actually my account is not in arrears, but my services are suspended. And while some of their agents say I was in arrears, they have debited those arrears already, why then suspend my services?

And one of their agents, Sandile, I didn't get his surname, but I think he said he works in their KZN call centre, was outright rude and would not even give me a chance to explain.

I regret the day my paths crossed with this company. They are the worst ever. No notice was ever given to me that they had a problem debiting my account whatsoever, I just woke up Friday morning with my services suspended, after on Thursday, I had received an sms of a debit order amount going off from my bank account. Up to this point, all I am getting is, 'I will escalate it, and your services should be restored within 5 hours'

I am so defeated and frustrated. My holidays just got sour because of mafias.