Worst service ever experienced
<p>I bought a LTE contract through telkom direct telesales and received the unit on Tuesday 8/11/16. It was activated on wedmesday 9/11 at 11h00 and worked for about 3hours and went off line. Been promised 3 times that a setvice tech wii attend asap. It is now Fri 11/11 16h15 and no response as yet. I cannot get through to the sales direct numbers provided to cancel the deal as I am still in the cool off period. Can I please get help from anyone willing within Telkom to assist???</p>
I was contacted from a Telkom customer care office in Pretoria (according to the number) I supp**** my ID nr as well as the equipment IMEI, Ser Nr etc and was promised that they would come back to me. It is now 3 days later and still have no outcome. It is of no use to try phoning back the number from which I received the calls as it is either just ringing or being cut off. Can somebody PLEASE talk to me as I'll probably be billed for a system which is utterly useless to me at this stage.
I was contacted from a Telkom customer care office in Pretoria (according to the number) I supp**** my ID nr as well as the equipment IMEI, Ser Nr etc and was promised that they would come back to me. It is now 3 days later and still have no outcome. It is of no use to try phoning back the number from which I received the calls as it is either just ringing or being cut off. Can somebody PLEASE talk to me as I'll probably be billed for a system which is utterly useless to me at this stage.