WORST SERVICE EVER EXPERIENCED

After my fixed line went dead, and internet had no connection, I contacted Telkom. The same day I received the first sms saying that they will assign someone... TWO WEEKS LATER I still have NO internet connection and a dead line. Thanks Telkom, what the hell am I paying for? Worst service I have ever come across. They logged my fault as urgent and I am STILL waiting for assistance. Pathetic!!!