1 reviews | Active since Aug 2015
WORST SERVICE EVER - EMPTY PROMISES
Our company contacted Telkom regarding installing a telkom line and ADSL bundle at two of our branches in April 2015 (One branch Durban and the other branch Boksburg) seeing as this two branches was still using Vodacom 3G ****les.<br> <br> All of our other shops are with Telkom and we have little to no issues, but we have been fighting with Telkom since day one on our ADSL line in Boksburg. <br> <br> There is not one day that goes by without internet issues and some days we the branch is without internet or 2 or 3days. We have called telkom so many times and complained every single day and still nothing has been fixed.<br> <br> Our sales person at the branch has spent hours on the phone and all they ever do is reset the line and after a hour or two the line is down again. They even assigned a technician and when we called to find out when they are coming they said the person is on vacation.<br> <br> Its been four months and still Telkom has not fixed the garbage they installed, we are a company that has to be in touch with our costumers every minute of the day.<br> <br> We pay for a service we are not receiving and we are done calling every day and not have anything done about it
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM131419
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM131419
Regards
Narriman Lalla
Telkom Social Media Team
