Worst Service ever!!!

I always heard that Telkom is nonsense however in July I took the leap of faith and took a cellphone on contract. I specifically told the lady at Brooklyn Mall that I get paid on the 26 thus she must not debit my account on the 25th, I elected the last/first day of the month.

Contrary to my instruction they debit me on the 25 and now have incurred penalties due to non-payment.

I have in 2 occasions escalated the matter via their call centre and the one promised to call me back after getting my application from Brooklyn, they allege that there is no email for complaints or esclalatations.

Considering that Telkom is a fsp this is totally incorrect in terms of Fais as they should have a complaints prodecure. The only alternative provided by the rude unprofessional consultant was that I go to the branch to resolved the matter. This did not seat well with me considering that we are living in the 21st century and obviously Covid 19 concerns.

The matter has still not resolved despite me bringing the matter to their attention on 2 occasions. I bet they will debit me on the 25th once more. I AM VERY TEMPTED TO CANCEL THE CONTRACT.

Telkom service is no exist any, they are so poor and unprofessional. They apparently do not have a complaints email, how backwards.

I will have to refer the matter to the Ombudsman.