Worst Service Ever - Case No. ***1

I have been a Telkom customer for close to 10 years - Account Number - ***. My device contract was incorrectly cancelled by one of your consultants at the Sandton branch.

I received my bill early December only to realize instead of the normal instalment of R660 I was now due to pay R5,809. I went back into the branch and spoke to a different consultant who assisted me Mittah Ndlamlenze (probably the only person who was taking this matter serious) contacted the billing department and sent a request for a re-instatement on the 6th of December and on the 11th of December received an email advising that the contract has been re-instated and a credit memo will be processed to waive the invoice that was supposed to be deducted at month end and I further received a call on the 13th of December from one of your call center agents reassuring me that indeed the bill will be amended. I relaxed thinking that this issue has been resolved.

On the last day of December, Telkom attempted to debit R5,809 which obviously returned unpaid because per all the communication I received and my bill was supposed to revert to the old amount. I then proceeded to pay the account manually the R660 which is my normal instalment. On the 15th of January I receive another pathetic SMS from Telkom now advising that my account is in arrears with R 11,619 and failure to pay will result in my account being suspended. Please make it make sense to me, how does the bill got up to R11,619 also how long does it take to process a credit note that it delayed from the 13th right up until the 31st of December 2023, and judging from the SMS I received now in January it clearly has not been processed still.

Please NOTE I will not pay any penalties for an error that was not done by me, can this be resolved ASAP. I will not be going into any branch or contact any call center and I expect to receive an accurate bill by the end of this month and the correct amount to be deducted. in my years with Telkom I have never had a debit order return.