Worst service ever

On 28th November 2020 I ordered a phone online. They called me on Monday 30th November. My order was approved. On 1st December 2020 there was a deduction from my bank account of R548 (pro-rata). A week later I call them Telkom on 10213 and told them that I didn't got a call from them about when I am gonna get my phone. I was told that a consultant will contact me in the next few days with a tracking number so that I can track my package. On the 15th December 2020 still nothing from whosoever from Telkom and I called them and canceled my order. Was told that I will be refunded in the next 48 hours. On the 19th December 2020 called again and then emails follow as below--

-------- Original message -------- From: "Thabo Joel Mobeana (T)" <***> Date: Sat, Dec 19, 2020, 10:22 To: *** Subject: Assistance Good day

Please forward your statement, with the debit order.

Regards

Thabo Joel Mobeana

Telkom|Mobile Retention| Consumer Contact| ‪***‬ [download]

From: carlo daniels [mailto:***] Sent: 19 December 2020 10:46 AM To: Thabo Joel Mobeana (T) Subject: Re:Assistance

See attach statement - deduction of R548 for Telkom

Sent from my Huawei phone

On Sat, Dec 19, 2020, 10:51 Thabo Joel Mobeana (T) <***> wrote: Good day

Noted. Please, Email a brief description of what happened.

Regards

Thabo Joel Mobeana

Telkom|Mobile Retention| Consumer Contact| ‪***‬ [download]

I canceled my order due to waiting 2 weeks without anybody contacting me about my order. Didn't received any order or phone call. I did cancel my order on 15th December 2020. I was told that my money will be back into my bank account in 48 hours and still nothing unto now the 19th December 2020 at 13h13.