Worst Service Ever

We have been trying to cancel our telkom month to month subscription for 4 months. We were continuously referred through to there website, it took us a month to try and register, I ended up spending 2 days on the phone with them, waiting times range between 20 min - 45 min, there options on there callcentre line is vague, with consultants unable to assist should you not have been able to guess which one could possible be correct. Finally got through to a consultant who was able to assist. Now registered it has been a week of me logging in every single day to try and cancel online with the help of there own self service guide and the website still does not give you the option. Phoned through again today spent 20 min waiting, after which a consultant advised i chose the wrong option( again no option to close, but apparently billing is where you close your account) after requesting to speak to a manager i was advised that she is unable to transfer me to the correct department or to a manager, she offered to send an email which she further advised is a 72hour waiting period and that she was also unable to CC me in the email or provide a reference number. It is against there policy to CC clients(this according to the consultant). This is the worst service ever, a big corporate company having no option to assist clients. Cannot wait to move.