Worst service ever!

Absolutely worst service I've received in a long time. I have requested to get Fibre from Telkom on 29 November 2021. I received a call from the sales agent (Sibonginkosi Nkosi) with the instruction to reply to an email with a copy of my ID, to start the process, which I did immediately. He responded that they will get back to me shortly. A week later I emailed him again saying I have not heard anything whereby he rep**** that the technicians decided to take their leave early and this has set them back. Understandingly I rep**** saying it is fine, I just want them to phone and schedule a date and time to make sure someone is home. He rep**** back saying that he does not have the technicians contact details from his side so I'll just have to wait. 5 days later I emailed him again and what do you know, no reply. 3 weeks after I've requested the service I still haven't heard anything and decided to drive to the mall to chat to someone. At telkom centurion Katlego assisted us and said that he can't do anything except to put in a request for them to contact us. 3 Calls later, 3 different operators, explaining our situation every time, they ask us to hold on for them to transfer us whereby the call gets dropped every single time. It's now a week later 2 more visits to a branch, and a 30min call to escalate the matter and STILL NO FIBRE!! We've even received a bill/invoice and on the system it says we are active but we still don't have fibre? No one bothers to follow up and see if we've come right or anything? If the service is like this already, how will it be once we have the service and are paying for it??